Terms of Service

Last Updated: January 13, 2025

1. Acceptance of Terms

Welcome to MaidWise! These Terms of Service ("Terms") govern your use of the MaidWise website located at maidwise.com (the "Service") operated by MaidWise Holdings, LLC ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

2. Description of Service

MaidWise provides professional residential cleaning services. Our service areas are announced on our website as they open. Our services include regular house cleaning, deep cleaning, move-in/move-out cleaning, and other related cleaning services as described on our website.

3. Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Service Booking and Scheduling

4.1 Booking Process

Services may be booked through our website, phone, or other approved methods. All bookings are subject to availability and confirmation by MaidWise.

4.2 Service Details

You agree to provide accurate information about your property, including size, condition, special requirements, and access instructions. Any misrepresentation may result in service adjustments or additional charges.

4.3 Cancellation and Rescheduling

Cancellations must be made at least 24 hours before the scheduled service time
Late cancellations (less than 24 hours) may incur a cancellation fee
Rescheduling is subject to availability and must be requested in advance

5. Pricing and Payment

5.1 Service Rates

Pricing is based on factors including property size, service type, frequency, and specific requirements. All prices are subject to change with notice.

5.2 Payment Terms

Payment is due upon completion of service unless other arrangements are made
We accept major credit cards, debit cards, and other approved payment methods
Recurring services may be charged automatically to your preferred payment method

5.3 Additional Charges

Additional charges may apply for services beyond the standard scope, including but not limited to excessive clutter, pet hair removal, or special cleaning requests.

6. Service Performance

6.1 Quality Standards

We strive to provide high-quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours for resolution.

6.2 Access Requirements

You must provide safe and reasonable access to your property
Pets should be secured during service for safety reasons
Valuable or fragile items should be secured or identified

6.3 Service Limitations

Our cleaning professionals will not handle certain items or perform certain tasks for safety or liability reasons, including but not limited to hazardous materials, valuable items, or tasks requiring specialized equipment.

7. Liability and Insurance

7.1 Insurance Coverage

MaidWise maintains general liability insurance and bonding for our employees. Coverage details are available upon request.

7.2 Limitation of Liability

Our liability for any damages is limited to the cost of the cleaning service provided. We are not liable for indirect, incidental, or consequential damages.

7.3 Property Damage

Any damage claims must be reported within 24 hours of service completion. We will investigate and address legitimate claims according to our insurance policies.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of MaidWise Holdings, LLC and its licensors.

10. User Conduct

You agree not to:

Use the Service for any unlawful purpose
Interfere with or disrupt the Service
Attempt to gain unauthorized access to our systems
Harass, abuse, or harm our employees or other users

11. Termination

We may terminate or suspend your access to our Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

12.2 Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, or government actions.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@maidwise.com
Phone: 888-330-9473
Mail: MaidWise Holdings, LLC, Legal Department, 218 Main St Ste 240, Kirkland, WA 98033

By using our Service, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.