Privacy Policy
Last Updated: January 13, 2025
1. Introduction
MaidWise Holdings, LLC ("MaidWise," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at maidwise.com (the "Site") or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Service address and location information
- Payment information (processed securely through third-party providers)
- Communication preferences
- Feedback and survey responses
2.2 Automatically Collected Information
When you visit our Site, we may automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our Site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our cleaning services
- Processing service requests and payments
- Communicating with you about our services
- Sending marketing communications (with your consent)
- Analyzing website usage and improving user experience
- Complying with legal obligations
- Protecting against fraud and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. You can control cookie settings through your browser preferences. Our use of cookies includes:
- Essential cookies for site functionality
- Analytics cookies to understand site usage
- Marketing cookies for personalized advertising
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.
12. International Users
If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@maidwise.com
- Mail: MaidWise Holdings, LLC, Privacy Officer, 218 Main St Ste 240, Kirkland, WA 98033
- Phone: 888-330-9473
This Privacy Policy is effective as of the date listed above and applies to all information collected by MaidWise.